Prairie Hills Transit

2015 TUMBLE WEED TRAIL ~ SPEARFISH, SD 57783
LOCAL PHONE: 605-642-6668 ~ TOLL FREE PHONE: 1-877-673-3687

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Rider Information - Customer Satisfaction Survey

We are committed to making Prairie Hills Transit the best transit system possible. Please help us by filling out this survey.

1. How often do you use our service?
Less than once/month 1-3 times/month Once/week 2 or more times/week Special event shuttles only
 
2. For what do you use our transportation service? (check any that apply)
Shopping Dining School Social/Recreational Personal Care (banking, hair apts.) Out-of-town Trips Special event shuttles Other
 
3. How would you rate the affordability of the service?
Good Fair Poor
 
4. Was your last ride on time?
If no, how early or late was the vehicle?
1-15 minutes late 16 -30 minutes late More than 30 minutes late
 
5. How would you rate Prairie Hills Transit's dispatching/customer service (courteousness; telephone handling; information; ease of scheduling/cancellations; etc.)?
(Feel free to explain)
 
6. How would you rate Prairie Hills Transit's drivers (appearance; assistance; courteousness; handling of securements; knowledge of streets and locations; etc.)
(Feel free to explain)
 
7. How would you rate PHT vehicles (cleanliness; heating/cooling; lift equipment if applicable; safety)?
 
8. Would you use online debit/credit card payments?
 
9. Do you consider the service user-friendly?
(Why or why not?)
 
10. What would you most like to see improved?
 
11. How likely are you to use the sevice again?
 
12. How likely are you to recommend our service to another person?
 
13. How do you rate your overall satisfaction with the service in the last 90 days?
 
14. Rider age:
 
15. Your zip code
 

 

CAREGIVER/FACILITY (or parent) section:
 
Zip code:
 
1. How well do you feel we serve the needs of the person/people in your care?
 
2. How could we improve? What additional services would be helpful?
 
3. How likely would you be to recommend us?
 

 

 
 


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